Privacy policy

Privacy Policy

Last updated: November 11, 2025

Monouve operates this store and website, including all associated information, content, features, tools, products and services, in order to provide you, as a customer, with a personalised shopping experience (the "Services"). Monouve is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Use and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified such that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that personal information:

Contact information including your name, address, billing address, delivery address, phone number and email address.

Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.

Account information including your username, password, security questions, preferences and settings.

Transaction information including items you view, add to your basket, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.

Communications with us including information you include in communications with us, for example when submitting a customer support request.

Device information including information about your device, browser or network connection, your IP address and other unique identifiers.

Usage information including information regarding your interaction with the Services, including how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use personal information for the following purposes:

Providing, tailoring and improving the Services. We use your personal information to provide the Services to you, including to fulfil our contract with you, process your payments, fulfil your orders, remember your preferences and items of interest to you, send account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalised shopping experience for you, for example by recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, SMS or post, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your basket and other activity on the Services.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure checkout and shopping experience, detect, investigate or take action regarding potentially fraudulent, unlawful, dangerous or malicious activity, protect public safety and secure our services. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password or other access details with anyone.

Communicating with you. We use your personal information to provide customer support, be responsive to you, deliver efficient services and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil investigations, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).

With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to request that we do not share information about you for the purpose of showing you targeted advertising and marketing based on your online activity across different merchants and websites.

Where you ask us, request or otherwise consent to our disclosure of certain information to third parties, for example to have products shipped to you or through your use of social media widgets or sign-in integrations.

With our affiliates or otherwise within our group of companies.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of use or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be passed to and shared with Shopify as well as third parties that may be located in countries other than the one in which you reside, in order to provide and improve the Services for you. Additionally, to help protect, develop and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, as well as with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you may have, you can review Shopify's Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal Link.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on those sites. Information you provide on public or semi-public platforms, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to its use by us or any third party. Our inclusion of such links does not, in itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of persons under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". Furthermore, any information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether the information is needed to maintain your account, provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request as permitted by law.

Right of access/to know. You may have the right to request access to the personal information we hold about you.

Right to erasure. You may have the right to request that we delete the personal information we hold about you.

Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.

Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Managing communication preferences. We may send you promotional emails, and you may unsubscribe from these at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

You may exercise any of these rights where indicated on the Services or by contacting us using the details provided below. To learn more about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you have complaints about the way we handle your personal information, please contact us using the details provided below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the details below, or to lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the relevant competent authority of the United Kingdom, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call or email us at officialmonouve@gmail.com or write to us at 30 North Gould Street, Sheridan, WY, 82801, US.