Conditions d'utilisation

Article 1 – Definitions

The following definitions apply in these general terms and conditions:

Withdrawal Period: The period during which the consumer may exercise their right of withdrawal.

Consumer: The natural person who does not act in the exercise of a profession or business and who concludes a distance contract with the entrepreneur.

Day: Calendar day.

Ongoing Transaction: A distance contract relating to a series of products and/or services, the obligation to supply and/or purchase of which is spread over time.

Durable Medium: Any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information.

Right of Withdrawal: The option for the consumer to withdraw from the distance contract within the withdrawal period.

Entrepreneur: The natural or legal person who offers products and/or services to consumers at a distance.

Distance Contract: A contract concluded within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, in which, up to and including the moment of conclusion of the contract, exclusive use is made of one or more means of distance communication.

Means of Distance Communication: Means that can be used to conclude a contract without the consumer and entrepreneur being in the same place at the same time.

General Terms and Conditions: These General Terms and Conditions of the entrepreneur.

Customs Duties and Taxes: Conditions for consumers in the Netherlands and Belgium when purchasing through our online store.

Article 2 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract that the general terms and conditions are available for inspection at the entrepreneur's premises and that they will be sent to the consumer free of charge as soon as possible upon request.

If the distance contract is concluded electronically, then, by way of derogation from the preceding paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract where the general terms and conditions can be consulted electronically and that they will be sent to the consumer free of charge, electronically or otherwise, upon request.

If specific conditions relating to products or services apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting general terms and conditions, the consumer may always rely on the provision most favourable to them.

If one or more provisions of these general terms and conditions are at any time wholly or partially invalid or annulled, the contract and these conditions shall otherwise remain in force and the provision in question shall be replaced by mutual agreement with a provision that most closely reflects the original intention.

Situations not covered by these general terms and conditions shall be assessed in the spirit of these general terms and conditions.

Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted in the spirit of these general terms and conditions.

Article 3 – The Offer

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur reserves the right to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, they are a true representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding on the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot constitute grounds for compensation or termination of the contract.

Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the colours displayed correspond exactly to the actual colours of the products.

Each offer contains information making it clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

The price excluding taxes
Any delivery charges
The manner in which the contract will be concluded and the steps required to do so
Whether or not the right of withdrawal applies
The method of payment, delivery, and performance of the contract
The period for accepting the offer, or the period during which the entrepreneur guarantees the price
The level of the distance communication tariff if the costs of using the distance communication technology are calculated on a basis other than the standard basic tariff for the communication method used
Whether the contract will be archived after conclusion, and if so, how it can be accessed by the consumer
The way in which the consumer can check and, if necessary, correct the information they have provided before concluding the contract
Other languages in which, in addition to Dutch, the contract can be concluded
The codes of conduct to which the entrepreneur is subject and how the consumer can consult these codes electronically
The minimum duration of the distance contract in the case of an ongoing transaction

Optional: available sizes, colours, types of materials.

Article 4 – The Contract

The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may cancel the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur may – within legal limits – enquire into the consumer's ability to meet their payment obligations, as well as all facts and factors relevant to concluding the distance contract responsibly. If the entrepreneur has good reason, based on this enquiry, not to conclude the contract, they are entitled to refuse an order or request with justification, or to attach special conditions to the performance of the contract.

The entrepreneur will send the following information to the consumer, in writing or in a manner allowing the consumer to store it accessibly on a durable medium, no later than upon delivery of the product or service:

The visiting address of the entrepreneur's establishment where the consumer can submit complaints
The conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal
Information on existing warranties and after-sales service
The data included in Article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer prior to the performance of the contract
The conditions for cancelling the contract if the contract has a duration of more than one year or is of indefinite duration

In the case of an ongoing transaction, the provision of the preceding paragraph applies only to the first delivery.

Every contract is concluded subject to the suspensive condition of sufficient availability of the relevant products.

Article 5 – Right of Withdrawal

When purchasing products, the consumer has the right to cancel the contract without giving any reason within a period of 14 days. This cooling-off period begins on the day after the consumer, or a representative previously designated by the consumer and notified to the entrepreneur, receives the product.

During the cooling-off period, the consumer will handle the product and its packaging with care. The consumer will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If the consumer exercises their right of withdrawal, they will return the product with all delivered accessories and – where reasonably possible – in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they are required to notify the entrepreneur within 14 days of receiving the product. The consumer must do so by means of a written notice or email. After the consumer has indicated that they wish to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must provide proof that the delivered items have been returned in time, for example by providing proof of postage.

If the consumer has not expressed their intention to exercise their right of withdrawal upon the expiry of the deadlines referred to in paragraphs 2 and 3, or if the product has not been returned to the entrepreneur, the purchase is final.

Cancellation Fee Policy

If the customer decides to cancel the order, an administration and restocking fee of 15% will be charged in accordance with our policy. After deduction of this fee, a refund of 20% of the original amount will be issued to the customer.

Article 6 – Costs in the Event of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products are to be borne by the buyer. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the retailer, or that conclusive proof of the complete return can be provided.

Article 7 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly indicated this in the offer, or at least in good time before the conclusion of the contract. Exclusion of the right of withdrawal is only possible for products:

That have been created by the entrepreneur in accordance with the consumer's specifications
That are of a clearly personal nature
That, by their nature, cannot be returned

Article 8 – Damaged or Incorrect Shipments

Monouve is committed to ensuring that all orders arrive in optimal condition. In the event that a shipment is received damaged or containing incorrect items, the following procedure must be observed to facilitate an efficient resolution:

Notification: The customer is requested to contact us promptly at officialmonouve@gmail.com, providing a detailed description of the problem and including photographic evidence of the damage or incorrect items. This notification must be submitted as soon as reasonably possible after receipt of the shipment.

Re-shipment Procedure: Upon receipt of the notification, arrangements will be made to dispatch a replacement item to the customer without delay. The correct item will be dispatched at no additional cost to the customer.

Compensation: In cases where the item was received damaged or incorrect, a 15% refund will be issued as compensation for the inconvenience caused.

Article 9 – Business Information

Trading Name: Monouve
Contact Email: officialmonouve@gmail.com